Aug
9
More Profit May Not Be More Profitable – Update
August 9, 2008
In a post I wrote about a month ago, I outlined my frustration with changes made at the concession stand of a drive-in my family frequents. I shared that we have given up on the concession stand and were now bringing our own snacks and drinks. It seems we are not alone, and the owners may very well have noticed a decline in overall sales, as the drive-in in question has added a few lines to their website:
“We ask that you kindly refrain from outside food and beverage … “
Hot, fresh, spend half an hour in sweltering heat lining up to get it. No thanks!
Tags: Brand Experience Stuff, Business Stuff, Customer Service Stuff, Design Stuff, Experience Design Stuff, Retail Stuff
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